Retention Policy




Information collected.


Name, address, email address, telephone numbers, materials supplied, fitted at your site address/ on site manager/controller email address and telephone number.


Payment details if by card (all cards) can be taken over the telephone and if the card machine line is busy we will process as soon as this line is available.

Then the card details written will be shredded within 48 hours.

The merchant receipt from the machine is kept under lock and key for the legal period required by law.


All invoices with clients name, address, email address, telephone number, site address, on site manager/controller email address and telephone will be kept under lock and key for the legal period required by law.


All personal data we keep within the legal period required by law, can be accessed by the individual of that data.  This data/information will not be passed on to any third party unless required/consent of the individual/company authorised person.




Overdue payment to a debt collector.

County court authority.

Inland Revenue purposes.

H.M. Customs and Revenue (VAT) purposes.


Contacting us.


Any concerns, special services required by the individual/company authorized person please contact at

Carpet Hotline Superstore Ltd.

West Wharf,

Brimscombe Corner.

London Rd,




01453 731672

01453 887041

Fax No. 01453 731672


Registered No. 348030

Opening Hours

Mon – Fri: 9:00am – 17:30pm

Sat: 9:00am – 16:30pm

Sun: Closed


West Wharf,
Brimscombe Corner
London Road, Stroud


In line with the Prime Minister's announcement we will temporarily close our showroom to the public from Tuesday 24th March. We are still receiving emails and our phones are on divert so we can get back to you with any queries that you may have.

As the situation develops, we will keep you updated with any changes which may occur, including reopening dates.

Thanking all of our customers for their loyalty and support in these most difficult times.

Look after yourself and stay safe.

The Carpet Hotline Superstore Team
24th March 2020