Carpet Hotline Superstore Privacy Policy

What we need

Carpet Hotline Superstore will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information.

This does however include:

  • Name
  • Email
  • Phone
  • Company Name
  • Website

Why we need it

We need to know your basic personal data in order to provide you with notice writing and analysis services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

The web forms will collect the information upon submission, we then use this information in order to contact yourself as per your request.

What we do with it

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

Do you transfer data outside the European Economic Area (EEA)?

We do not transfer any data outside of the EEA.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 2 years after which time it will be destroyed.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact Carpet Hotline Superstore who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

How to get in touch with us?

If you would like to contact our Data Controllers then please contact Carpet Hotline Superstore using the details below.

West Wharf
Brimscombe Corner
London Road, Stroud

01223 243030

Opening Hours

Mon – Fri: 9:00am – 17:30pm

Sat: 9:00am – 16:30pm

Sun: Closed


West Wharf,
Brimscombe Corner
London Road, Stroud

The Showroom is Open

We are open on:

In accordance with government guidelines we have installed hand sanitiser dispensers, and other sanitiser stations around the show room, in addition to this we have also installed direction and social distancing signage.

The sales desks have been installed with Perspex screens for employee and customer protection

We are in the fortunate situation that our showrooms are large and spacious and therefore social distancing will not be a problem, however, please observe the social distancing signage at all times

Our estimating and fitting teams are back working and will be observing all the necessary guidelines and can be provide a detailed risk assessment if required.

Carpet Hotline will require all customers to sign a workplace declaration to ensure we meet government guidelines when working on customer premises.

We hope we have managed all our customers’ expectations and you will enjoy your experience whilst vising our showrooms.